Telecommunications

The Telecommunications industry has experienced periods of de-regulation, innovation, rapid growth and subsequent consolidation, leaving the companies with a number of operational challenges and opportunities.
Customer churn makes differentiation in breadth and quality of services more critical than ever. Proliferation of service delivery platforms combined with network convergence issues have increased operational costs and reduced speed and flexibility bringing new services to the market.

Telecommunications companies need a cohesive enterprise strategy cross-leveraging offerings from different divisions that perpetuated the bitpipe capabilities of the carrier and cost-effective service delivery partners who can help carrying this strategy from inception to successful implementation and operations.

Exigen Services specialists have extensive telecommunications industry background and experience implementing a complete set of order-to-value back-office business processes including:

• Supplier / partner management
• Customer and account management
• Product catalogue management
• Order management
• Provisioning and network management
• Billing and collections
• Trouble management and dispute resolution

Exigen Services also has expertise in developing telecommunications-specific business-to-business, business-to-consumer and knowledge management solutions. Our experience is not limited to the bespoke application development and maintenance but also includes customization and integration with commonly used off-the-shelf telecommunications packages such as AmDocs, Convergys, SAP, etc.

Exigen Services' engineers are familiar with international telecommunications standards and frameworks such as Telecommunications Forum's NGOSS, Parlay, SUN's OSS/J, etc., security standards, such as PCI DSS, data protection and other relevant national regulation and standards. Together with general IT management frameworks such as COBIT, ITIL and agile software development life-cycles, these standards form our core methodologies for the telecommunications services industry.

The combination of industry expertise, standards knowledge, advanced methodologies and cost-effective delivery locations, uniquely positions Exigen Services among other near-shore and off-shore application development service providers. We are supplying our clients with dependable and future-proof solutions which are specifically designed for the telecommunications industry and are individually tailored to meet their challenges and needs.